Worker wallets for a commercial poultry processor with a Mexican and Central American workforce
Customer profile
- US-based commercial poultry processor
- 11 processing and packing facilities across five states
- ≈3,400 hourly workers; ~78% of payroll-day remittance volume sent to Mexico, Guatemala, and Honduras
- Existing payroll: ADP-style provider, weekly direct deposit
The challenge
Workers were losing 5–9% of every paycheck to remittance fees and FX spreads at storefront money-transfer outlets in the small towns near the facilities. Several locations had only one or two MSBs operating, and pricing reflected it. Families on the receiving end were often paying additional cash-out fees at local agents.
HR was hearing about the problem at every site visit. Retention in the highest-volume facilities was visibly worse than at sites where workers had family in the US. The producer had no appetite to change payroll, take custody of funds, or become a financial institution — they wanted a benefit that quietly improved take-home outcomes.
What MPE deployed
MPE Balance was deployed as the producer's white-labeled workforce wallet. Enrollment was designed for the workforce reality: any government-issued ID was accepted, including matrícula consular and foreign passports. No SSN was required to open or operate a wallet.
Workers can route some or all of their net pay into the MPE wallet, hold balances in USD, send money home with zero fees, and order optional family debit cards delivered to the destination address. Payroll integration sat alongside the existing direct-deposit flow — no payroll system replacement.